Krzysztof Dawid

I am a customer service and IT professional with experience in Google and YouTube. I am certified in Google IT Support, Microsoft Azure Fundamentals, Google Cloud Digital Leader,PRINCE2 Project Management and FY24 IS Advocate. I am proficient in a variety of software applications, including Microsoft Office and Google Workspace. I am also an excellent communicator and have a proven ability to build rapport with customers. I am currently a Trust & Safety Representative at Google, where I am responsible for reviewing user-generated content to ensure that it is compliant with local laws and regulations. I also work to improve the customer experience for Google's products and services by identifying and resolving customer issues. In this role, I have developed a deep understanding of Google's products like -(AI) and services, as well as the challenges that users face. I have also developed strong analytical and problem-solving skills. Previously, I was a Customer Service Representative at YouTube, where I was responsible for providing support to users with a variety of issues, including video uploads, channel management, monetization, and analytics. I was also responsible for coaching and mentoring new joiners. In this role, I developed strong customer service skills, as well as the ability to work effectively in a fast-paced environment. I am eager to continue my career in Accenture and Google, where I can use my skills and experience to make a significant contribution to your team. I am particularly interested in working on projects that involve the use of artificial intelligence and machine learning. I am confident that I have the skills and experience to be a valuable asset to the team